THE ROLE OF THE VILLAGE HEAD IN IMPROVING THE PERFORMANCE OF VILLAGE STAFF AS ASSISTANTS (Case Study in Doridungga Village, Donggo District, Bima Regency)

Abstract

In the era of regional autonomy and the implementation of the Village Law, the role of the village head as a government leader at the local level has become increasingly strategic. One of the key responsibilities of the village head is to improve the performance of village officials to ensure the delivery of quality public services. This study aims to analyze the role of the village head in enhancing the performance of village officials, identify supporting and inhibiting factors, and explore the strategies employed in improving staff performance. This research uses a descriptive qualitative approach. The study was conducted in Doridungga Village with the Village Head and village officials as the research sample. Data were collected through observation, interviews, and documentation over a one-month period. The results show that the village head plays a multidimensional role, including motivating village officials, providing guidance, mentoring, developing competencies, creating a conducive work environment, and implementing a reward and punishment system. He also acts as an effective communicator and evaluator of staff performance. However, several obstacles hinder the effectiveness of this role, such as limited budget, a lack of understanding of main tasks and functions, resistance to change, and inadequate supporting infrastructure. The study concludes that improving the performance of village officials requires a holistic and sustainable leadership approach. Recommendations include increasing budget allocations for human resource development, strengthening orientation and training programs, implementing effective change management, modernizing village office infrastructure and technology, and developing a results-based performance appraisal system.