PERFORMANCE APPRAISAL SYSTEM AT PT PETROKIMIA GRESIK : SYSTEM, IMPLEMENTATION, AND RECOMMENDATIONS
Keywords:
Performance Appraisal System, Performance Management, Human Resources Performance Evaluation, Balanced Scorecard, 360° FeedbackAbstract
A performance appraisal system is a crucial tool for strategically managing human resources, particularly in a complex, results-based industrial environment. This study aims to describe the implementation of a performance appraisal system at PT Petrokimia Gresik, identify supporting factors and barriers to its implementation, and formulate recommendations to improve its effectiveness. Using a mixed methods case study approach document analysis, perception questionnaires, and in-depth interviews the study explores the performance management cycle from planning, monitoring, assessment, and recognition. The results indicate that although Petrokimia Gresik has established a formal performance management framework linked to company objectives, significant challenges remain, such as subjectivity in assessments, limited use of multi-rater (360°) methods, and suboptimal system digitalization. Key recommendations include the adoption of 360° feedback at the managerial level, the integration of digital applications that support auditability, and the development of a transparent incentive scheme based on performance achievements. This study contributes to the literature on industrial performance management and human resource management practices in state-owned enterprises
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Copyright (c) 2026 Khoiril Chilmy, Septiana Devita Nurfadela (Author); Santiayu Wulan Sari (Translator); Mochammad Isa Anshori (Author)
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
