ANALYSIS OF THE EFFECTIVENESS OF E-PERFORMANCE AS AN INSTRUMENT FOR PROVIDING PERFORMANCE ALLOWANCES TO CIVIL SERVANTS AT THE REGIONAL FINANCIAL AND ASSET AGENCY OF KEDIRI REGENCY
Keywords:
e-Performance, Civil Servants, Productivity, Performance Management, Performance Allowance, Bureaucratic DigitalizationAbstract
This study aims to analyze the effectiveness of implementing the e-Performance system as an instrument for providing performance allowances to civil servants (ASN) at the Regional Financial and Asset Agency (BKAD) of Kediri Regency. This research is motivated by the need to evaluate the extent to which e-Performance can fairly and objectively reflect the actual performance of civil servants and encourage work productivity. This study uses a qualitative approach with a case study method. Data were collected through in-depth interviews with key informants, including structural officials and ASN who actively use the system, and analyzed using thematic analysis techniques. The results show that the implementation of e-Performance has had a positive impact on increasing productivity, administrative efficiency, and objectivity of performance assessment. The average performance achievement reached 104.85%, with 86.4% of employees exceeding their work targets. Administrative processes became up to 40% more efficient, and transparency increased significantly. The findings indicate that system effectiveness depends on the integration of technology, organizational culture, and human resource readiness. Therefore, continuous development through training, system integration (such as SIASN), and feature enhancement is necessary to support adaptive, fair, and results-oriented bureaucratic transformation
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