THE EFFECT OF DIGITAL LITERACY AND WORKLOAD ON EMPLOYEE PRODUCTIVITY: A NARRATIVE LITERATURE REVIEW

Abstract

The development of digital technology has driven significant changes in organizational work patterns, thus requiring increased employee capabilities in utilizing technology and appropriate workload management. This study aims to examine the relationship between digital literacy and workload on employee productivity through a narrative literature review approach. The method used is qualitative, utilizing secondary data in the form of relevant scientific articles from the past five years, obtained through a search of the Google Scholar academic database. The analysis process was carried out by grouping, comparing, and synthesizing previous research findings to gain a comprehensive understanding. The results of the study indicate that digital literacy plays a significant role in increasing productivity, as this ability enables employees to work more efficiently, accurately, and adaptively to technological changes. Meanwhile, workload has a dynamic influence, where a proportional level of workload can encourage increased performance, while excessive workload can potentially decrease productivity due to work pressure. Therefore, the balance between digital competence and workload management is a key factor in achieving optimal performance. This study has implications for organizations to improve employee digital capacity while effectively managing work distribution to support sustainable productivity