DIGITAL-BASED PUBLIC SERVICE INNOVATION (E-GOVERNMENT): A NEW PARADIGM IN PUBLIC SERVICE DELIVERY
Keywords:
Innovation, E-Government Public Services, Digitalization, Good GovernanceAbstract
This article aims to analyze and describe digital-based public service innovation through the implementation of e-government as a new paradigm in public service delivery in the modern era. This study employs a descriptive qualitative approach using a library research method, in which data are collected through a comprehensive review of academic literature, scientific journals, policy documents, and other relevant written sources related to e-government and public services. The findings indicate that the implementation of e-government significantly enhances efficiency, transparency, accountability, and accessibility in public service delivery. Furthermore, digital innovation supports public participation in governance processes and strengthens the relationship between government institutions and citizens. This study concludes that e-government represents an adaptive transformation of public services in response to advances in information and communication technology and serves as a critical pillar in the development of good governance in the digital era
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Copyright (c) 2026 Siti Nurul Hediyati, Syarifuddin Syarifuddin, Arifuddin Mannan (Author)
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