LEGAL PROTECTION FOR ONLINE MOTORCYCLE TAXI DRIVERS AGAINST UNILATERAL CANCELLATION BY CONSUMERS
Keywords:
Online Motorcycle Taxi, Unilateral Cancellation, Legal Protection, Gojek, Unlawful Acts.Abstract
The rapid development of app-based transportation services such as Gojek has significantly improved convenience and efficiency in urban mobility. However, alongside these benefits, various legal issues have emerged, particularly related to unilateral cancellations by consumers that cause material and immaterial losses for online motorcycle taxi drivers. These losses may include wasted operational costs, lost income opportunities, time inefficiency, and negative impacts on driver performance ratings within the application system. Such conditions highlight the vulnerability of drivers within the digital platform ecosystem. This study aims to analyze unilateral order cancellations by consumers as a form of breach of contract or unlawful act, as well as to examine the scope of legal protection available to online motorcycle taxi drivers. The research employs a normative legal method, utilizing a statutory approach, case analysis, and conceptual framework analysis to evaluate relevant legal principles and regulations governing digital transportation services. The findings show that unilateral cancellations conducted without valid and justifiable reasons may be legally categorized as breach of contract or as an unlawful act pursuant to Article 1365 of the Indonesian Civil Code, provided that elements of fault, loss, and causality are fulfilled.
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