ANALYSIS OF THE IMPLEMENTATION OF GOOD GOVERNANCE PRINCIPLES IN THE MANAGEMENT OF SUSTAINABLE DIGITAL PUBLIC SERVICES THROUGH THE JAKI APPLICATION IN DKI JAKARTA
Keywords:
Good Governance, Digital Public Services, JAKI Application, Smart Governance, SustainabilityAbstract
This study analyzes the implementation of good governance principles in the management of digital public services through the Jakarta Kini (JAKI) application in the Province of DKI Jakarta. The research employs a qualitative method with a case study approach, using data obtained from feature exploration of the application and content analysis of JAKI’s official website, which were examined using five dimensions of good governance. The findings indicate that JAKI supports transparency and accountability at the service level by providing information, complaint status tracking, as well as rating and feedback features. However, the openness of bureaucratic performance data at the organizational level remains limited. Public responsiveness and participation have increased through reporting and evaluation channels, yet the quality of responses depends on the capacity of regional government agencies, and participation is still hindered by gaps in access and digital literacy. In terms of sustainability, JAKI demonstrates relatively strong technical sustainability through regular updates, but social and organizational aspects particularly long-term funding and institutional interoperability still need to be strengthened
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Copyright (c) 2026 Adam Mufassir Jaelani, Muhammad Fajri Noer Syahbani, Ariel Furata, Rimi Gusliana Mais (Author)
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